- Shipping & Returns
Shipping & Returns
Customer Satisfaction Policy:
The primary goal of All Aboard Train Shoppe is to have every customer satisfied with their order. We provide customers the option to return any item, without question, within 7 days of receipt of the merchandise. There are no exceptions to this policy.
The following policy must be followed on any item(s) being returned:
- Contact All Aboard Train Shoppe within 7 days of receipt of your merchandise.
- Identify the item you will be returning.
- Ship the item back to All Aboard Train Shoppe. Remember, you are responsible for adequately insuring the package for shipment back to All Aboard Train Shoppe as well as properly packing the item to avoid damage.
- Once received by All Aboard Train Shoppe, the item will be inspected to ensure it is the exact same item shipped to the customer and in the same exact condition (yes, we've had one unscrupulous individual ship back different merchandise and requested a refund!).
- Shipping and handling charges are non-refundable.
- Returned orders after 7 days will be charged a 15% restocking fee.
- The customer will be issued a refund (via a check), within 48 hours of receipt.
If you have any questions to the above policy, please contact us and we will provide more details to your question.
All Aboard Train Shoppe's accepts the following payment methods:
- Credit Cards - VISA, MasterCard, American Express & Discover.
- Personal Checks - Orders will be held until check clears.
- Money Orders
Shipping & Insurance Costs (effective February 1, 2011):
The following rates are for US shipments only. Foreign or International orders are charged actual shipping rates.
- $10.00 - All orders under $100.
- $16.00 - Orders between $100 and $249.
- $25.00 - Orders between $250 and $499.
- $45.00 - Orders between $500 and $999.
- $50.00 - Orders over $1,000.
US Priority Mail service is used for all US orders. Foreign or international orders are sent using either US Priority Mail or US Express Mail service.